Policies
Welcome to our policies page!
Privacy Policy
When purchasing a product from our store, your personal information will be collected during checkout; this will be your name, shipping address, preferred contact information, and payment information.
Your data will be used for our analytics and research and will be kept in secure servers. You will be able to access your data at any point, and request it be deleted at any time.
Shipping & Returns Policy
We ship with FedEx express shipping, and all shipping is done at a flat rate of $10 dollars. Once your order is placed send you confirmation email and it will ship out withing the next 24 hours. Regular delivery wait time is 3-5 days. If a package is delayed or lost, we can offer a refund for up to 10 days, or we can send out a recall and re-send the product.
Items that were marked down are not eligible for returns or refunds. All other full priced items have a 14-day return window. Eligible for returns, refunds, and trades: full priced item, tag with / attached, along with same condition as arrival. Please give a two-week window for returned packages to be processed and a three-day timeline for payment processing. Returns must be done by the user; we provide return labels within the packaging for easy returns.
Terms & Conditions
Payment options available are PayPal and square, USD only.
Not created or permitted for individual resale. All patterns created for plushies are copyrighted to Bugs and Hug’s TM. all cookies are anonymous and used only for website enhancements. Please see privacy policy for data requests.
Upon arrival, we are not responsible for discoloration in fabrics, threads, or stuffing. We are also not responsible for misuse by children. These are not created for educational purposes, and we are not held liable if used as such.
Accurate mailing information must be given, we are not responsible for package delay, troubles, or problems if this is the case. It is the customers responsibility to provide accurate phone and email information, along with fulfilling returns.
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